ADR/RAL – Alternative Dispute Resolution

In compliance with Law No. 144/2015, we inform our esteemed consumers that in the event of a dispute, they may resort to alternative means of dispute resolution, namely the Arbitration Center of the Universidade Autónoma de Lisboa with the following contacts:

• Adress: Rua de Santa Marta nº. 43 E , 1º C – 1150-293 Lisboa

• Phone: 213 177 660

• E-mail: centrodearbitragem@autonoma.pt

• Web: http://arbitragem.autonoma.pt/ 

ODR/RLL – Online Dispute Resolution

In compliance with the law of the European Commission, through Regulation (EU) no. 524/2013 of the european parliament and council, of 21 May 2013, facilitated by the rll platform for alternative dispute resolution between consumers and merchants, relating to online sales or service contracts, we provide access to the website european commission via the following link:

• https://ec.europa.eu/consumers/odr/main/?event=main.complaints.screeningphase