Introduction

This policy of protection of privacy, processing of personal data, and use of cookies, constitutes for us a fundamental commitment to all those who relate to our company.

Therefore, we advise you to read this document, which represents our privacy policy, as we want you to know and understand how we treat the information you may make available while browsing our website.

Access to and use of this website www.casacalmaria.com, hereinafter referred to as a website, confers the status of user on its visitor.

Identification of the owner of this website

The company Paula Boiça – Consultoria e Alojamento, Unipessoal, Lda, owner of the brand Casa Calmaria, headquartered at Praça Diogo Fernandes, no. 4, 7800-428 Beja – Portugal, with the unique registration number and legal person 515547190, hereinafter referred to as Casa Calmaria, is the legitimate owner and therefore responsible for the website and, as such, undertakes to guarantee the privacy of the personal data of its users in line with the provisions of Regulation (EU) 2016/679 of the Parliament European and Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of such data (RGPD).

1. 1. Definition

1.1. Personal data shall be understood as information, of any nature and support, including sound and image, relating to an identified or identifiable natural person. An identifiable person is a person who can be identified, directly or indirectly, namely by reference to an identification number or to one or more specific elements of his physical, physiological, psychological, economic, cultural, or social identity.

1.2. Cookies should be understood as the temporary recording of small text files that a website, when visited by the user, places on their computer or mobile device through the internet browser (browser). Placing cookies will help the website to recognize your device the next time you visit it.

2. 2. Data controller and national supervisory authority

2.1 Casa Calmaria is the entity responsible for the collection and processing of personal data of users, namely, by the categories of data collected, what is their treatment and the purposes for which they are used.

2.2. The Portuguese supervisory authority is the National Data Protection Commission (CNPD): Avenida Don Carlos I, nº134 1st Floor, 1200-651 Lisbon, email geral@cnpd.pt

3. 3. Personal Data Collected and Purposes

3.1. During access to the website, as well as in its navigability, a set of computer data is automatically collected, which are temporarily recorded in their own files, and automatically deleted after a certain period. The collection of this data is purely for technical purposes, such as the configuration of the connection, system security, the technical administration of the network and the optimization of our website. The data we refer to are the following:

3.1.1. IP address of the requesting processor;

3.1.2. Geographic location information;

3.1.3. Information about your visits to and use of this website, including duration of visit, page views and website navigation paths;

3.1.4. Date and time of access;

3.1.5. Name and url of downloaded file;

3.1.6. Volume of data transmitted;

3.1.7. Transfer status information including its completion;

3.1.8. Browser software and operating system identification data;

3.1.9. Website from which you accessed our website;

3.1.10. Word you used to search on our website;

3.1.11. Internet service provider name.
Before disclosing another person’s personal information, you must obtain that person’s consent to the disclosure and processing of that personal information in accordance with this policy.

3.2. During the visit to the website, Casa Calmaria may collect personal data from the user (for example, name, email and contact number, when filling out the contact form).

3.3. To fill in the contact form on the contact page, you will be asked for your name, telephone number, email, subject, etc. A dialog box called a message is also provided, in which you can leave more information that contains other personal data.

3.4. Casa Calmaria may offer the possibility of subscribing to a free newsletter service to its website visitors. The purpose of this service is to make its subscribers aware of relevant information within the areas of interest covered by the services provided by Casa Calmaria. To use this service, you will necessarily have to provide your e-mail address. You may unsubscribe from the newsletter service at any time, by simply following the instructions to this effect at the end of each newsletter.

3.5. Personal information sent to us through our website will be used for the purposes specified in this policy. Therefore, we may use your personal information for the following:

3.5.1. Relating commercially;

3.5.2. Customize the website;

3.5.3. Allow the use of services available on our website;

3.5.4. Send statements, invoices and payment reminders to partners;

3.5.5. Send email notifications that have been requested by users;

3.5.6. Dealing with complaints made by users relating to our website;

3.5.7. Keep our website secure and prevent fraud;

3.6. By using the Casa Calmaria website, the user undertakes to accept this Privacy Policy, as explained in this section of the website. If you do not accept the terms of this Privacy Policy, we ask that you do not provide any personal data through this website to Casa Calmaria.

3.7. The user guarantees that the personal data provided to Casa Calmaria are true and is responsible for communicating any changes to them.

4. 4. Period of retention of your data

The user’s personal data will be kept for the period necessary to comply with legal obligations. In the absence of a specific legal requirement, the user’s personal data will be stored and kept for a period of 12 years after the last change, update, or interaction of the user with Casa Calmaria. After this period, they will be eliminated.

5. 5. Storage of your personal data

The personal data collected and processed by Casa Calmaria are stored on servers with limited access, monitored and controlled, located in its own facilities for this purpose, namely certified data centers.

6. 6. Transfers of your data to other entities

The provision of certain services by Casa Calmaria may imply the transfer of your data to other entities, even if they are located outside Portugal. Should this situation arise, Casa Calmaria, with your consent to this policy, will strictly comply with the applicable legal provisions, in particular regarding the determination of the suitability of data transfer to a given country with regard to the protection of personal data and the requirements applicable to such transfers.

7. 7. Data security and confidentiality

The commitment and objective of Casa Calmaria is to guarantee the quality and integrity of the information provided by the website’s users, having implemented the necessary measures, both at a technological and organizational level, to keep the information secure, namely, authentication systems / access control (login and password), use of firewall and intrusion detection systems, registration of actions taken by employees of Casa Calmaria on personal data of website users.

8. 8. Use of Cookies

This website uses cookies to improve its service. Some cookies are essential to guarantee the functionality provided, while others are intended to improve performance and the user experience. You should not continue to access our website after the warning about cookies if you do not agree with their use. For more information about the cookies used by this website and how to manage and modify them, please consult our policy on the use of cookies at https://casacalmaria.com/en/cookies-policy/.

9. 9. Rights of data subjects

In accordance with current legislation, the user has the right to access and rectify their data, as well as the right to request its deletion, oppose its processing and obtain its limitation or portability, as applicable. You may also object to your data being used for the purpose of creating your customer profile; in this case, you will not be able to benefit from personalized offers or services. In addition, you may, at any time, request to opt-out of receiving communications from us for marketing and advertising purposes.

These rights can be exercised by contacting Casa Calmaria directly
By mail: Praça Diogo Fernandes, 4, 7800-428 Beja – Portugal
By e-mail: geral@casacalmaria.com

10. 10. Connection to social networks

We allow you to connect to social networks, but we are not responsible for their privacy and security policies, nor are we responsible for the processing of data after you connect to social networks.
In the case of links to websites, applications or systems external to Casa Calmaria, they are subject to their own privacy policies.
These networks may record information relating to users’ activities on the Internet, including on our website.
We recommend analyzing the conditions of use and privacy policies of these social networks, to know exactly how they use the personal data of users, as well as the procedure to eliminate or limit the processing of such data.

11. 11. Applicable law

In case of controversy or claim of any nature related to this website, Portuguese law will apply, regardless of any conflict of applicable laws.
All legal actions or proceedings arising out of or related to this privacy policy, its validity, application, compliance or non-compliance, or the matter of this privacy policy, will be the competence of the Portuguese courts, and the user consents and submits to the jurisdiction of these courts in the indicated cases, and agree to submit any litigation on this matter to the jurisdiction of the Judicial Court of the District of Beja or, in the case of a consumer dispute, you can resort to the alternative resolution of consumer disputes (ral) designated on the page https://casacalmaria.com/en/dispute-resolution/.

Alternative consumer dispute resolution (RAL) entities are entities authorized to mediate, conciliate and arbitrate consumer disputes in Portugal that are included in the list of ADR entities provided for by Law no. 144/2015.

It may also appeal to the European Commission, through Regulation (EU) n. 524/2013 of the european parliament and council, of 21 May 2013, facilitated by the rll platform for alternative dispute resolution between consumers and merchants, relating to online sales or service contracts, designated on the page https://casacalmaria.com/en/dispute-resolution/ .

12. 12. Updates to this privacy policy

Casa Calmaria reserves the right to change this agreement without prior notice, considering that this privacy policy is subject to constant changes resulting from changes in current law. An indication of the date of the last update to this document appears in the caption “last revision” at the foot of this document. Changes to this privacy policy will be effective upon posting on the website.

Last revised of this document: October 30, 2021